complaints
If you feel aggrieved, you should lodge a complaint immediately
LODGE NOWPlease familiarise yourself with the following conditions
Serious Complaints: These types of complaints may be escalated to a relevant government body
Child-Related or Criminal: If a complaint relates to suspected child abuse, sexual assault or other criminal activity, this may be reported to police and/or the relevant government authority
Investigations: You may be required to attend a meeting to discuss your complaint in further detail to ensure it is handled appropriately and sensitively
External Advice: At any stage of the process, the parties involved can seek advice from external agencies
Confidentiality and Anonymity: Where possible and appropriate, confidentiality will be observed, but not necessarily anonymity
Mutual Resolutions: If the aggrieved feels comfortable, a meeting may be organised and administered in which the parties involved may discuss the issues
Fabricated, Frivolous or Vexatious: Complaints found to have been deliberately fabricated, frivolous or vexatious may result in disciplinary action
WITHDRAWALs
If you would like to withdraw your complaint, you may withdraw at any time
WITHDRAW NOWPlease familiarise yourself with the following conditions
Timeframe for Withdrawals: A complaint that is made may be withdrawn at any time, without any reason
Serious Complaints: If a complaint is of a serious nature which may affect other people or affect the reputation of CVC, the complaint will continue to be dealt with by CVC on its own accord
APPEALing
If you would like to appeal a decision made in relation to a complaint, or any disciplinary sanctions that have been imposed, you should appeal immediately
APPEAL NOWPlease familiarise yourself with the following conditions
Timeframe for Lodgement: An appeal must be lodged within seven (7) days of receiving a decision
Timeframe Extension: An appeal lodged after seven (7) days of receiving a decision must provide reasons for an exemption, however the decision to allow, or not allow, an appeal outside this period will be at the sole discretion of Creadaptic
Grounds of Appeal: An appeal may only be lodged if it is believed that there is either a denial of procedural fairness, unjust or unreasonable disciplinary measures have been imposed, or a decision or outcome was not supported by information or evidence presented and available to CVC
Handling Appeals: Creadaptic will be solely responsible for handling appeals
Fabricated, Frivolous or Vexatious: Appeals found to have been deliberately fabricated, frivolous or vexatious may result in disciplinary action
Decisions: Creadaptic will issue a final and binding decision within thirty one (31) days after receiving an appeal
Publication of Decisions: All decisions issued by Creadaptic will be published for transparency, consistency in decision-making and record-keeping purposes, unless the appeal involves a minor, in which case anonymity will be observed
